Customer Grievance Redressal Framework
Last Updated on Feb 04, 2024
The Customer Grievance Redressal Framework defines the operating guidelines for handling customer queries and complaints at .
Quick Pay Customer Service Support:-
Level 1
> (a) Call Us
We have a Contact Center set up where a customer can customber Care ansquickpay@gmail.com to block their account or report any suspicious activity/transaction, the support is available 365 days in a year from 7 am till 11 pm.
For Customer Complaints where ticket number is generated the period of resolution is 7 Business Days.
(b) Mail Us
Customer can also email their queries, suggestions, feedback or complaints at ansquickpay@gmail.com

Level 2
Grievance Redressal
We aims to resolve all complaints at the first point of contact. In case customer doesn’t get a satisfactory resolution to their query/complaint at Level 1 they can get in touch with the Grievance Officer with ticket number and details of grievance.

(a) Mail Quick Pay
Email at ansquickpay@gmail.com
Working Hours: 9:30 AM to 6:30 PM (except National Holiday)
Turn-around-Time: 10 Business days from the Date of Receipt.
Postal at ANS Quick pay service private limited At-Jhunjhuniya Munger Bihar 813212 India
1. Where the complainant has communicated his acceptance of the company’s decision on redressal of grievance communicated by grievance redressal; or
2. Where the complainant has not communicated his acceptance of the company’s decision, within 7 days from the date of communication of decision by Level 1 or Level 2 or Level 3, as the case may be.
Banking Ombudsman
Scheme
Offices
Customer Grievance Redressal Framework